Annie

What Annie does

Annie began as an AI receptionist for dental practices and is expanding into a broader digital coworker model. Its workflow now extends beyond answering calls and booking appointments into proactive administrative tasks such as confirming appointments, managing cancellations, running recare outreach, and supporting insurance verification. The strategic distinction is that Annie is moving from a communications interface toward owning pieces of the front-office work queue. For practices, the relevant question is not whether the assistant sounds human, but how much measurable administrative work it can complete accurately inside the practice management workflow.

What to evaluate

Evaluate Annie by completed-work metrics rather than call-handling demos. Practices should verify the depth of PMS integration, what portions of insurance verification are actually automated, how exceptions are handed back to staff, and whether outbound recare and cancellation workflows produce measurable schedule lift without creating patient-experience issues. Ask for workflow-level reporting and clear escalation rules before broad deployment.

Core features

• AI receptionist and inbound call handling
• Appointment scheduling and confirmations
• Cancellation management and schedule recovery
• Recare and patient reactivation outreach
• Insurance verification support
• Outbound patient communication
• Front-office workflow automation