SprintRay
Step-by-step implementation guide — pre-implementation checklist, onboarding, staff training, go-live runbook, and ROI tracking.
SprintRay — Implementation Playbook (DSO)
SprintRay 3D Printing & Digital Workflow Implementation Playbook for DSOs
1. Executive Summary
What SprintRay Does
SprintRay is an end-to-end 3D printing ecosystem for dental applications that enables in-house production of surgical guides, crowns, dentures, night guards, splints, and models. The platform combines professional-grade 3D printers (Pro 95, Pro 55), validated resin materials, automated post-processing (ProWash/Dry, ProCure), and cloud-based workflow software (RayWare) to transform digital impressions into chairside deliverables within hours rather than days.
Why DSOs Specifically Benefit from 3D Printing Technology at Scale
DSOs gain compounding advantages from 3D printing deployment that single practices cannot replicate:
- Centralized Material Procurement: Bulk purchasing of resins across 15–50 locations creates significant per-unit cost reductions (typically 15–25% below single-practice pricing)
- Standardized Fabrication Protocols: Identical printers, materials, and settings across locations ensure consistent clinical outcomes and reduce variability that undermines brand promise
- Aggregated Production Data: Enterprise-level analytics reveal which locations maximize throughput, which indications drive highest margins, and where utilization gaps represent unrealized revenue
- Lab Cost Arbitrage: Redirecting crown, guide, and appliance production in-house at scale converts a variable external cost into a fixed internal capability—modeling suggests $800K–$2.5M annual savings for a 30-location DSO
- Reduced Turnaround Time as Competitive Advantage: Same-day delivery of surgical guides and appliances becomes a marketable differentiator when deployed consistently across all locations
Expected Timeline from Decision to Full Deployment
| Phase | Duration | Cumulative Timeline |
|---|---|---|
| Pre-Implementation & Vendor Alignment | Weeks 1–2 | Week 2 |
| Wave 1 Pilot (2–3 locations) | Weeks 3–8 | Week 8 |
| Wave 1 Learning Capture & Optimization | Weeks 9–10 | Week 10 |
| Wave 2 Expansion (5–8 locations) | Weeks 11–16 | Week 16 |
| Wave 3 Expansion (8–15 locations) | Weeks 17–24 | Week 24 |
| Wave 4+ Remaining Locations | Weeks 25–36 | Week 36 |
| Full Deployment (50 locations) | 8–9 months | Month 9 |
Note: Timeline assumes 50-location DSO. Scale accordingly—15 locations can achieve full deployment in 4–5 months.
2. Pre-Implementation Checklist (Weeks 1–2)
Technical Requirements
Hardware Requirements Per Location
☐ Printer Placement Space: Minimum 4' x 3' countertop or table (Pro 95), dedicated area away from direct sunlight, ambient temperature 65–77°F
☐ Post-Processing Station Space: Additional 3' x 2' for ProWash/Dry and ProCure units
☐ Ventilation: OSHA-compliant ventilation for resin handling; confirm existing HVAC adequacy or plan for dedicated exhaust
☐ Electrical: Dedicated 110V/15A circuit per printer (standard US outlet); confirm circuits are not overloaded
☐ Network Connectivity: Minimum 25 Mbps upload/download per location; Ethernet preferred for printer connection, Wi-Fi acceptable for RayWare workstation
⚠️ ☐ Workstation Requirements: Windows 10/11 64-bit with minimum 16GB RAM, dedicated GPU (NVIDIA recommended), SSD storage; existing CAD/CAM workstations typically qualify
☐ Scanner Compatibility Verification: Confirm intraoral scanner brand (3Shape TRIOS, iTero, Medit, Planmeca) for STL export compatibility
Software Requirements
☐ RayWare Software: Latest version installed on designated workstation
☐ Cloud Connectivity: Confirm locations can access SprintRay's cloud services (firewall allowlisting may be required)
☐ Design Software: Confirm existing design software (3Shape Dental Designer, exocad, etc.) or plan for RayWare Cloud design services
☐ STL File Management: Establish file storage/transfer protocol (cloud storage, internal server, or RayWare Cloud)
Network Standards Across Locations
☐ Baseline Network Assessment: Document network speed test results (speedtest.net) for all locations; flag any below 25 Mbps
☐ Firewall Configuration Template: Create standardized firewall rules for SprintRay cloud services
☐ IT Security Review: Confirm SprintRay software meets DSO cybersecurity policies
🟣 ☐ Centralized vs. Location-Level Hosting Decision: Determine if design files route through central server or remain location-specific
☐ SSO Integration Assessment: 🔵 Confirm with SprintRay if SSO (Azure AD, Okta) integration is available for RayWare Cloud access
Vendor Onboarding Steps and Key Contacts
🔵 ☐ Enterprise Account Activation: Request dedicated enterprise account manager from SprintRay (not standard regional rep)
Timeline: 2–3 business days
Key Contact to Establish: Enterprise Account Manager (name, direct line, email)
🔵 ☐ Technical Implementation Contact: Request dedicated technical implementation specialist for DSO rollout
Key Contact to Establish: Technical Implementation Specialist
🔵 ☐ Support Escalation Matrix: Obtain tiered support contact information:
- Tier 1: Standard support (phone/email)
- Tier 2: Technical specialist
- Tier 3: Engineering escalation
- Enterprise emergency line
☐ Training Resources Access: Obtain login credentials for SprintRay Academy online training portal
☐ Hardware Procurement Confirmation: Confirm equipment quantities, shipping timeline, and delivery coordination for Wave 1
🔵 ☐ Bulk Pricing Agreement: Negotiate enterprise pricing for hardware, consumables, and service agreements
🟣 Estimated negotiation savings: 12–20% below list pricing for 15+ location commitments
Data/Access Prerequisites
☐ RayWare Cloud Account Creation: One enterprise admin account + location-specific user accounts
☐ Design File Workflow: Establish STL export protocol from each scanner brand in use
☐ API Documentation Request: 🔵 If integrating with internal systems, request API documentation from SprintRay
☐ License Management: Document license allocation plan (per-seat, per-location, or enterprise)
Internal Stakeholder Alignment
Stakeholder Alignment Map
| Stakeholder Level | Role | Alignment Need | Timing |
|---|---|---|---|
| Board/Investors | Strategic oversight | ROI projections, timeline, capex approval | Before vendor commitment |
| C-Suite (CEO, CFO, COO) | Executive sponsorship | Budget approval, strategic priority designation | Before vendor commitment |
| Chief Dental Officer | Clinical governance | Protocol approval, quality standards, indication prioritization | Weeks 1–2 |
| VP of Operations | Operational ownership | Rollout plan approval, resource allocation | Weeks 1–2 |
| Regional Managers | Cascade execution | Location selection input, champion identification | Week 2 |
| IT Leadership | Technical governance | Network/security approval, support model | Weeks 1–2 |
| Location Office Managers | Local implementation | Buy-in, logistics coordination | Wave-specific |
| Providers (Pilot locations) | Clinical adoption | Workflow training, feedback | Wave 1 start |
🟣 ☐ Board/Investor Briefing: Prepare one-page investment summary with projected ROI, timeline, and risk mitigation
🟣 ☐ C-Suite Approval: Secure formal budget authorization and executive sponsor assignment
☐ CDO Clinical Protocol Approval: Document approved indications for in-house production:
- Surgical guides
- Splints/night guards
- Study models
- Diagnostic wax-ups
- Crowns (pending material certification)
- Dentures/partials
- Orthodontic aligners/retainers
☐ VP Ops Rollout Plan Approval: Secure sign-off on wave structure and timeline
☐ Regional Manager Briefings: Schedule 30-minute briefings with each regional manager
☐ IT Security Sign-Off: Document formal approval from IT leadership
Baseline Metrics to Capture BEFORE Go-Live
⚠️ Critical: Establish identical measurement methodology across ALL locations before Wave 1 begins. Inconsistent baselines make cross-location comparison impossible.
Standardized Baseline Metrics Template
| Metric Category | Specific Metric | Measurement Method | Data Source |
|---|---|---|---|
| Volume | Monthly surgical guide cases | PMS case count | Practice management system |
| Volume | Monthly splint/night guard cases | PMS case count | Practice management system |
| Volume | Monthly crown/restoration cases | PMS case count | Practice management system |
| Volume | Monthly denture/partial cases | PMS case count | Practice management system |
| Cost | Average lab invoice per guide | Lab invoices | Accounts payable |
| Cost | Average lab invoice per splint | Lab invoices | Accounts payable |
| Cost | Average lab invoice per crown | Lab invoices | Accounts payable |
| Cost | Monthly total lab spend | Lab invoices | Accounts payable |
| Time | Average days from impression to delivery (guide) | Case log | PMS or manual tracking |
| Time | Average days from impression to delivery (splint) | Case log | PMS or manual tracking |
| Revenue | Case acceptance rate for implant procedures | Production report | PMS |
| Revenue | Case acceptance rate for night guard recommendations | Production report | PMS |
| Efficiency | Chair time for night guard delivery | Provider estimate | Provider survey |
| Satisfaction | Patient satisfaction score (baseline) | Survey | Existing patient surveys |
☐ Create Data Collection Template: Spreadsheet template distributed to all locations
☐ Assign Data Collection Owner: Central analyst or operations coordinator
☐ Set Collection Deadline: All baseline data due before Wave 1 go-live
⚠️ ☐ Verify Data Quality: Spot-check 3–5 locations for data accuracy before finalizing baselines
3. Location Readiness Assessment
Scoring Framework
Score each factor 1–5 for every location. Sum for composite readiness score (5–25 points).
Factor 1: IT Infrastructure Maturity (1–5)
| Score | Criteria |
|---|---|
| 1 | Network speed <10 Mbps; outdated workstations (>5 years old); no dedicated IT support |
| 2 | Network speed 10–24 Mbps; aging workstations (3–5 years old); IT support slow/unreliable |
| 3 | Network speed 25–50 Mbps; adequate workstations; standard IT support response |
| 4 | Network speed 50–100 Mbps; recent workstations with GPU; responsive IT support |
| 5 | Network speed >100 Mbps; high-performance workstations; dedicated IT presence or rapid remote support |
Factor 2: Staff Tenure and Adaptability (1–5)
| Score | Criteria |
|---|---|
| 1 | >40% annual turnover; history of failed tech implementations; vocal resistance to change |
| 2 | 25–40% turnover; mixed tech adoption history; some resistance expected |
| 3 | 15–25% turnover; neutral tech history; staff open to change with training |
| 4 | 10–15% turnover; positive tech adoption history; staff generally enthusiastic |
| 5 | <10% turnover; track record of successful implementations; staff actively requests new technology |
Factor 3: Patient Volume (1–5)
Note: Higher volume = higher impact but also higher risk during transition
| Score | Criteria |
|---|---|
| 1 | Very low volume (<50 patients/week); insufficient case volume to justify equipment |
| 2 | Low volume (50–100 patients/week); limited ROI potential |
| 3 | Moderate volume (100–175 patients/week); good balance of impact and manageable risk |
| 4 | High volume (175–250 patients/week); significant ROI potential with manageable transition risk |
| 5 | Very high volume (>250 patients/week); highest impact but requires careful transition planning |
For Wave 1 pilots: Consider 3–4 optimal (impact without excessive risk)
Factor 4: Existing Tech Stack Compatibility (1–5)
| Score | Criteria |
|---|---|
| 1 | No intraoral scanner; legacy PMS (unsupported version); no digital imaging |
| 2 | Intraoral scanner present but rarely used; older PMS version; basic digital imaging |
| 3 | Intraoral scanner in active use; current PMS version; standard digital workflow |
| 4 | High scanner utilization; fully digital workflow; design software in place |
| 5 | Scanner + design software + existing 3D printing experience; seamless digital ecosystem |
Factor 5: Local Champion Availability (1–5)
| Score | Criteria |
|---|---|
| 1 | No identifiable tech-forward staff; office manager overloaded; providers disengaged |
| 2 | Potential champion exists but lacks authority or time; requires external support |
| 3 | Identifiable champion (office manager or assistant) willing to own implementation |
| 4 | Tech-savvy provider or experienced office manager eager to lead; previous champion experience |
| 5 | Highly credible, influential champion (lead dentist or long-tenured manager) with bandwidth and enthusiasm |
Composite Readiness Score Interpretation
| Total Score | Readiness Tier | Rollout Recommendation |
|---|---|---|
| 21–25 | Tier 1: High Readiness | Wave 1 pilot candidate |
| 16–20 | Tier 2: Moderate-High Readiness | Wave 2 candidate |
| 11–15 | Tier 3: Moderate Readiness | Wave 3 candidate |
| 6–10 | Tier 4: Low Readiness | Wave 4+ or remediation required before rollout |
| 5 | Tier 5: Not Ready | Infrastructure/staffing investment required before consideration |
Recommended Rollout Sequence Logic
Wave 1 Selection Criteria (2–3 locations):
- Composite score 21–25
- Geographically distributed (if regional managers will observe)
- Representative of broader portfolio (at least one high-volume, one moderate-volume)
- Strong local champion confirmed
- Regional manager engaged and supportive
Wave 2 Selection Criteria (5–8 locations):
- Composite score 16–20+
- Locations where Wave 1 learnings are directly transferable
- Mix of practice profiles to test scalability
Wave 3+ Selection Criteria:
- Remaining locations in descending readiness order
- Low-readiness locations scheduled last to allow time for infrastructure upgrades
4. Rollout Strategy
Recommended Wave Structure
| Wave | Locations | Duration | Cumulative Locations |
|---|---|---|---|
| Wave 1 (Pilot) | 2–3 | 6 weeks active + 2 weeks learning capture | 2–3 |
| Wave 2 | 5–8 | 6 weeks | 7–11 |
| Wave 3 | 8–15 | 6 weeks | 15–26 |
| Wave 4 | 10–15 | 6 weeks | 25–41 |
| Wave 5 | Remaining | 6 weeks | All |
Adjust wave sizes based on total location count and support capacity
Wave 1 Pilot Selection Criteria
Pilot locations must satisfy ALL of the following:
☐ High Readiness: Composite score ≥21
☐ Manageable Risk: Patient volume in 100–200/week range (impact without chaos)
☐ Representative: At least one general practice; consider one specialty if DSO includes specialists
☐ Geographic Accessibility: Within reasonable travel distance for central team on-site support
☐ Champion Confirmed: Named individual confirmed as local champion with ≥50% time allocation during pilot
☐ Regional Manager Buy-In: RM actively supports pilot and commits to observation visits
☐ No Concurrent Disruptions: No other major initiatives (renovation, PMS migration, staffing overhaul) during pilot period
Timeline Per Wave with Buffer
Week 1-2: Equipment delivery, installation, workstation setup, network configuration
Week 3: Staff training (champion + initial users)
Week 4-5: Supervised production (limited case volume, central team oversight)
Week 5-6: Independent production (full case volume, remote support)
Week 7-8: (Wave 1 only) Learning capture, SOP refinement, training material updates
Buffer between waves: Minimum 2 weeks for process refinement and support team reset
Go/No-Go Criteria to Advance Between Waves
🟣 Executive decision point before each wave advance
Quantitative Criteria (Must Meet All)
☐ ≥90% of pilot locations actively using printer for approved indications
☐ ≥80% of trained staff rated "confident" or "very confident" in operations
☐ Equipment uptime ≥95% (excluding scheduled maintenance)
☐ Zero patient safety incidents related to 3D-printed devices
☐ Zero HIPAA/data security incidents
☐ Cost per unit produced within 25% of projection
Qualitative Criteria (Must Meet Majority)
☐ Local champions report manageable workload
☐ Provider feedback predominantly positive
☐ Standard operating procedures finalized and documented
☐ Training materials validated and updated
☐ Vendor support model functioning adequately
☐ No unresolved critical technical issues
Rollback Plan
⚠️ If a wave fails go/no-go criteria:
Pause Protocol:
- Immediate notification to executive sponsor and CDO
- Freeze expansion to next wave (do not ship additional equipment)
- Root cause analysis within 5 business days
- Remediation plan documented with timeline
- Go/no-go re-evaluation after remediation
Location-Level Rollback (if needed):
- Revert to lab workflow for affected indications
- Equipment remains in place unless hardware failure
- Champion continues limited operations if safe
- Central team provides augmented support
- Reintegration attempt after root cause resolution
Portfolio-Level Rollback (catastrophic failure only):
- Full pause communicated to all stakeholders
- Vendor escalation to executive level
- Independent assessment of go-forward viability
🟣 4. Board notification if material financial impact
5. Configuration & Integration (Weeks 2–3)
Step-by-Step Integration with Practice Management Systems
Dentrix Integration
☐ Verify Dentrix Version: Confirm G6.2 or later (required for digital workflow compatibility)
☐ Image Category Setup: Create new image category in Dentrix Document Center for 3D models
☐ Procedure Code Mapping: Add custom procedure codes for in-house 3D-printed devices:
- D5982 (surgical guide) or custom code
- D9944/D9945 (occlusal splint) or custom code
- Custom codes for other indications
☐ File Storage Path: Configure Dentrix to access shared drive or cloud location for STL files
⚠️ ☐ Bridge Configuration: Dentrix does not natively export to RayWare; workflow requires manual file transfer or third-party bridge
☐ Test Case: Process one complete surgical guide case from Dentrix through delivery
Eaglesoft Integration
☐ Verify Eaglesoft Version: Confirm 21.0 or later
☐ Smart Image Configuration: Add image category for 3D print files
☐ Procedure Code Setup: Configure custom codes for in-house production tracking
☐ IntelliScan Integration: If using Patterson scanners, configure STL export path
☐ Test Case: Complete end-to-end case validation
Open Dental Integration
☐ Verify Open Dental Version: Confirm 21.1 or later
☐ Image Module Configuration: Create image category for 3D files
☐ Bridge Setup: Open Dental supports program bridges; configure bridge to RayWare if available
☐ Procedure Code Configuration: Add codes with appropriate fees
☐ Auto-numbering Setup: Configure case numbering for print job tracking
☐ Test Case: Complete validation
Step-by-Step Integration with Imaging/Scanner Systems
3Shape TRIOS Integration
🔵 ☐ Dental Desktop Configuration: Configure export path for STL files
☐ Lab Connection Setup: If using 3Shape Communicate, configure connection to receive cases
☐ Export Settings: Confirm STL export (not proprietary DCM) for RayWare compatibility
☐ Articulation Data: Configure to include articulation if using for splint design
☐ Test Scan: Complete scan → export → RayWare import → print validation
iTero Integration
☐ MyiTero Portal Access: Confirm admin access to MyiTero
🔵 ☐ Export Configuration: Enable STL export (may require Align approval for some scanners)
☐ Download Workflow: Document process for downloading STL from MyiTero portal
☐ Folder Structure: Establish local folder structure for file organization
⚠️ ☐ Timing Consideration: iTero export may have delays; plan workflow accordingly
Medit Integration
☐ Medit Link Configuration: Configure export settings in Medit Link software
☐ Direct Export: Enable direct export to local folder or cloud storage
☐ Model Builder Settings: Configure model builder export if using for models
☐ Test Validation: Complete end-to-end case
Test Environment Setup and Validation Checklist
Per-Location Testing Protocol
☐ Printer Calibration: Run SprintRay calibration protocol; document results
☐ Test Print (Calibration Object): Print calibration cube; measure dimensions
☐ Test Print (Clinical Analog): Print sample surgical guide using test file
☐ Post-Processing Validation: Process through ProWash/Dry and ProCure; verify settings
☐ Material Verification: Confirm correct resin type for each indication
☐ Network Connectivity Test: Verify RayWare Cloud connectivity and sync
☐ File Transfer Test: Confirm STL files transfer correctly from scanner to RayWare
☐ Workstation Performance Test: Verify adequate performance for slicing operations
Data Migration/Historical Data Ingestion
SprintRay does not require historical data migration. However:
☐ Case Tracking Baseline: Export last 12 months of lab cases by indication from PMS for baseline comparison
☐ Lab Invoice Archive: Compile historical lab invoices for ROI calculation
☐ Design File Archive: If location has existing STL files from previous workflow, confirm storage and accessibility
Security and HIPAA Compliance Verification
Enterprise-Level HIPAA Checklist
🔵 ☐ Business Associate Agreement (BAA): Obtain signed BAA from SprintRay covering RayWare Cloud services
☐ Data Encryption Verification: Confirm encryption at rest and in transit for RayWare Cloud
☐ Access Control Documentation: Document user permission levels and access restrictions
☐ Audit Log Capability: Confirm RayWare maintains audit logs of file access/modifications
☐ Data Retention Policy: Document SprintRay's data retention and deletion policies
☐ Incident Response Plan: Obtain SprintRay's security incident response procedure
🟣 ☐ Legal Review: DSO legal/compliance review of BAA and data handling terms
☐ Risk Assessment Update: Update DSO HIPAA risk assessment to include SprintRay systems
☐ Workforce Training: Confirm HIPAA training materials updated to include 3D printing workflow
Standardized Configuration Template
Settings to Standardize Across ALL Locations:
| Setting Category | Specific Setting | Standard Value |
|---|---|---|
| RayWare Software | Software version | Latest stable release (coordinate updates centrally) |
| Print Settings | Layer height for surgical guides | 50 microns |
| Print Settings | Layer height for splints | 100 microns |
| Print Settings | Support density | Medium |
| Post-Processing | ProWash cycle time | Per SprintRay protocol by material |
| Post-Processing | ProCure cycle by material | Per SprintRay validated settings |
| File Naming | Convention | [LocationID]-[Date]-[Indication]-[PatientInitials] |
| Quality Control | Mandatory QC checklist | Yes, standard form |
| Reporting | Daily production log | Standard template |
Location-Specific Configuration Allowed
| Setting Category | Specific Setting | Guidance |
|---|---|---|
| Provider Preferences | Preferred design software | Allow if compatible |
| Scheduling | Print batch timing | Based on local schedule/staffing |
| Inventory | Par levels for resin | Based on local volume |
| Workflow | Who operates printer | Based on local staffing model |
Centralized vs. Per-Location Testing Recommendation
Recommended Approach: Hybrid
- Centralized Testing: Initial equipment validation, software configuration verification, and training material validation performed by central team with Wave 1 equipment before deployment
- Per-Location Testing: Standardized checklist executed at each location after installation, documented and submitted to central team
- Rationale: Centralized testing catches systemic issues before scale; per-location testing confirms local setup quality
6. Team Training Plan
Train-the-Trainer Model
Champion Selection Criteria
Each location must have ONE designated champion meeting these criteria:
☐ Role: Office manager, lead assistant, or tech-forward provider
☐ Tenure: Minimum 12 months at location
☐ Tech Comfort: Demonstrated proficiency with existing digital tools
☐ Influence: Respected by peers; can drive adoption
☐ Availability: Minimum 50% time allocation during training and go-live period; 10% ongoing
☐ Willingness: Voluntary participation; genuine enthusiasm preferred
Champion Responsibilities
- Complete SprintRay certification training (RayWare, printer operation, post-processing)
- Deliver role-specific training to all location staff using standardized materials
- Serve as first-line support for operational questions
- Document issues and escalate to central team
- Track training completion for all staff
- Lead daily production planning during ramp-up
- Participate in weekly champion calls with central team
Champion Certification Process
- 🔵 SprintRay Academy Online Training: 4–6 hours self-paced (prerequisite)
- Central Team Hands-On Training: 1-day session with central team or SprintRay trainer
- 🔵 SprintRay Certification Test: Complete vendor certification
- Teach-Back Demonstration: Champion delivers training module to central team for validation
- Certification Issued: Champion authorized to train location staff
Timeline: Champion certification completed minimum 1 week before location go-live
Standardized Training Materials
Materials Created Centrally
- Role-specific training slide decks (providers, assistants, front desk)
- Video tutorials for common operations (can supplement with SprintRay Academy content)
- Day 1 cheat sheets for each role
- Quick reference cards for troubleshooting
- Quality control checklists
- Training completion tracking form
- Competency assessment questionnaire
Materials Customized Locally (by Champion)
- Location-specific workflow diagram (where is printer, who touches it, scheduling)
- Staff schedule for training sessions
- Local escalation contacts
- Location-specific folder paths/login information
Role-Specific Training Outlines
Dentists/Providers Training
Estimated Training Time: 90 minutes initial + 30 minutes hands-on case review
Content Outline:
Why We're Doing This (10 min)
- DSO strategic initiative overview
- Clinical quality benefits
- Patient experience improvements
- Cost and efficiency impact
Workflow Changes (20 min)
- What changes: Scan → design → print → deliver (same day vs. lab turnaround)
- What stays the same: Clinical examination, treatment planning, final delivery
- Your role: Approve designs, provide clinical input, deliver to patient
Approved Indications (15 min)
- What we're printing in-house (guides, splints, models)
- What still goes to lab (and why)
- Temporary vs. permanent restorations (if applicable)
Design Review Process (20 min)
- How to review a surgical guide design
- What to look for: seating, clearance, stability
- How to request modifications
- Approval workflow
Quality Verification (15 min)
- How to assess finished product
- When to reject and reprint
- Documentation requirements
Case Demonstration (30 min)
- Walk through real case from scan to delivery
- Try-in and adjustment demonstration
Common Resistance Points and Responses:
| Resistance | Response |
|---|---|
| "I don't trust in-house quality" | SprintRay materials are FDA-cleared; we use same validated protocols nationwide; quality data will be transparent |
| "This adds to my workday" | Actually reduces chair time—no impression remakes, same-day delivery. Initial learning curve is 2–3 cases |
| "What about liability?" | Same professional standards apply; SprintRay maintains rigorous validation; DSO has vetted this |
| "I prefer my current lab" | For certain indications, lab remains appropriate. This expands your options, doesn't eliminate them |
Provider Day 1 Cheat Sheet
┌──────────────────────────────────────────────────────────────────┐
│ SPRINTRAY PROVIDER QUICK REFERENCE │
├──────────────────────────────────────────────────────────────────┤
│ WHAT'S CHANGING: │
│ • Surgical guides, splints, and models now printed in-house │
│ • Same-day turnaround for most cases │
│ • You review designs in [RayWare/Design Software] │
│ │
│ YOUR WORKFLOW: │
│ 1. Complete scan as usual │
│ 2. Submit case to [Champion/Designer] │
│ 3. Review design when notified (usually same day) │
│ 4. Approve or request changes │
│ 5. Receive finished device, verify quality, deliver │
│ │
│ QUALITY CHECKPOINTS: │
│ ☐ Device fits accurately on model │
│ ☐ Surface finish is smooth (no artifacts) │
│ ☐ Color and clarity match expected │
│ ☐ No cracks or defects │
│ │
│ QUESTIONS/ISSUES: Contact [Champion Name] at [Extension] │
│ AFTER-HOURS: [Central support contact] │
└──────────────────────────────────────────────────────────────────┘
Dental Assistants Training
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AI-generated implementation guide based on public vendor information. Verify specifics directly with SprintRay.