Valian
AI front desk for dental practices. Answers every call, books it, and verifies the insurance.
What Valian does
Valian replaces the front desk for dental and medical practices. Amy, the AI receptionist, picks up every inbound call — after hours, through lunch, and the fourth call while three lines are already ringing. She answers new-patient questions, books, reschedules and cancels on the practice schedule, sends the confirmation text, takes messages, and hands off to a human the moment a question needs a provider. She never gives clinical advice. Insurance verification runs alongside it. Enter the patient and the carrier and a real eligibility and benefits check comes back in seconds: plan status, deductible, annual maximum used and remaining, coinsurance by category, and frequency limits — laid out so a treatment coordinator can read it without decoding an EDI file. It all lands in one dashboard: today's calls with transcripts and recordings, tasks, patient records, verified benefits, two-way patient texting, the booking page, and billing. Amy carries memory across calls, so the second call starts where the first one ended. Pricing is usage-based. Insurance verification is free for the first month, then $2.50 per check. The AI receptionist is $1.00 per connected minute. No seat fees, no platform fee, no contract. Built for US dental, orthodontic, chiropractic, dermatology and urgent care practices. A HIPAA Business Associate Agreement is signed before any patient data moves.
Core features
Vendor-supplied feature list
Screenshots
Pricing
Quote-based — AI Receptionist is listed at $1.00 per call minute with no seat fee, platform fee, or contract. Insurance Verification is listed as free for the first month and then $2.50 per check.
What to evaluate
Buyers should verify the exact PMS connector used by their practice, which scheduling actions support real-time write-back, how call exceptions and clinical questions are escalated, and what benefit detail is returned for their payer mix. Valian publishes usage-based pricing for its AI receptionist and insurance-verification products, so practices should model expected call minutes and verification volume against their current staffing and software costs.