Viva AI

What it does

Viva AI provides AI-powered front desk automation for dental practices, covering inbound and outbound phone calls as well as SMS and chat. The platform handles appointment booking, recall outreach, and patient engagement. Viva AI can proactively reach out to overdue recall patients, manage cancellation lists, and coordinate schedule optimization. Its multi-channel approach — voice, SMS, and web chat — provides a comprehensive automated front desk experience.

Considerations

Multi-channel AI outreach requires careful configuration to avoid overwhelming patients with automated contacts. Practices should set clear cadence limits and monitor opt-out rates. Best for practices with significant recall management challenges.

This overview was researched by AI from public sources including the vendor's website, regulatory filings, and public announcements. It is not a user review. Have direct experience? Submit a review →

Core features

• AI voice, SMS, and chat receptionist
• Appointment booking and rescheduling
• Proactive recall outreach
• Cancellation list management
• Schedule optimization
• Multi-channel patient engagement

Practice size fit

Reviews sourced from G2, Capterra, Google, and Dental Town. Avized does not verify review authenticity.